How do I access the course materials? Are they downloadable?
The videos are streamed on-demand and may be watched as often as you like. However, they are not downloadable. The example files and handouts for each lesson are downloadable.
Where are the course videos hosted?
All the videos for the course are hosted on Vimeo. Please note that some networks block access to Vimeo, in which case the videos will not be watchable. You may want to double-check that your network allows access to Vimeo before registering in the Academy, to ensure that you will be able to see the videos.
What support is included with the course? How do I ask questions?
All users with a current course subscription receive access to our private Discussion Forum, where they can ask questions related to the course materials, as well as how to apply those teachings to their own work. This forum is also intended to act as a place for students to practice their own learnings by helping others with those questions. While the focus of this forum is primarily aimed at allowing students to learn by helping each other, they are monitored by our course authors as well. For technical issues related to the site, course access, or other questions regarding your account, please get in touch through our Contact Us page.
How do I access the live, online Q&A and/or AMA sessions?
For the courses that include theses types of calls, you will be forwarded meeting invites for each individual call. Please view the individual course pages for more information about the calls included with that particular course.
How do I receive my Certificates of Completion?
After all the modules and lessons have been completed for a particular course, you will be able to download the Certificate of Completion from the My Courses area of your Account Dashboard.
How do I renew my subscription?
Our system will automatically renew your subscription for another year on your expiry date using the billing information on file. About a month (4 weeks) before your current expiry date, you will receive an email from us reminding you that the renewal is coming up and to confirm your billing details so your access is uninterrupted.
How do I cancel my subscription?
You may cancel your subscription at any time, and you will continue to have access to all of your course materials until your expiry date. To cancel your subscription, go to the Subscriptions of the your Account Dashboard and select the subscription to cancel. After your subscription expires, you will not longer have access to the course materials. Please note that if you choose NOT to renew the pass, you can reactive any of your previous individual course subscriptions.
What payment methods do you accept? What currency is used?
We accept credit card payments through our secure online payment portal, Stripe. If you would like to discuss other payment options, please get in touch through our Contact Us page. All transactions are charged in US Dollars. Please note that because Skillwave is registered in Canada, we are required by Canada Revenue Agency to collect the 5% Goods & Services Tax (GST) on registrations made by Canadians.
What is your refund policy for this pass?
We think you will love our training; however, if you are unsatisfied with the training for any reason, we offer a 14-day 100% money-back guarantee, as long as you have completed less than 25% of any of the courses. All we ask in return is that you tell us why you were unsatisfied with the training. We do not offer refunds if you have completed over 25% of the course and/or it is more than 14 days after the purchase date.
Can an account be shared with or transferred to another user?
Logins, downloads, and other materials are for the exclusive use of the registered user only. Sharing of credentials is in violation of our site policies and may result in termination of product and/or site access without notice.
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