How do I access the course materials? Are they downloadable?
The videos are streamed on-demand and may be watched as often as you like. However, they are not downloadable. The example files and handouts for each lesson are downloadable.
Do I have to wait until the semester start date before I begin watching the videos?
No, you can begin watching the videos and using the example files as soon as you are registered. You do not have to wait for the kick-off call. Additionally, your subscription will be extended to one year from the semester start date, not the date of purchase.
Where are the course videos hosted?
All the videos for the course are hosted on Vimeo. Please note that some networks block access to Vimeo, in which case the videos will not be watchable. You may want to double-check that your network allows access to Vimeo before registering in the Academy, to ensure that you will be able to see the videos.
What support is included with the course? How do I ask questions?
All users with a current course subscription receive access to our private Discussion Forum, where they can ask questions related to the course materials, as well as how to apply those teachings to their own work. This forum is also intended to act as a place for students to practice their own learnings by helping others with those questions. While the focus of this forum is primarily aimed at allowing students to learn by helping each other, they are monitored by our course authors as well. For technical issues related to the site, course access, or other questions regarding your account, please get in touch through our Contact Us page.
How do I submit questions for the AMA sessions?
We recommend you may submit your questions (and upload any support files) at least 24 hours before the AMA via the AMA Submissions lesson. If you are not able to join the AMA session live, you can still submit your question and watch the session recording later.
Will there be recordings available of the live Q&A and AMA sessions?
The Q&A sessions will not be recorded, but the AMA session will be recorded. After the AMA session, the recording will be uploaded to the AMA Recordings lesson so you can watch them whenever you like.
Can my corporate groups get private AMA sessions?
Yes, if you have a group of 15 or more people registered in the course, we are happy to offer one private AMA session in addition to the regular AMA sessions open to all students. This will allow the instructor to help you directly with questions on your organization's data, instead of having to provide a cleansed sample data set that is safe to be viewed by others.
How do I receive my Certificate of Completion?
After all the modules and lessons have been completed, you will be able to download the Certificate of Completion from the My Courses area of your Account Dashboard.
How do I renew my subscription?
If you subscription is set to auto-renew, our system will automatically renew your subscription for another year on your renewal date using the billing information on file. If you subscription is set to manual renewal, our system will generate a manual invoice and email it to you on the renewal date. About a month (4 weeks) before your next renewal date, you will receive an email from us reminding you that the renewal is coming up and to confirm your billing details so your access is uninterrupted.
How do I cancel my subscription?
You may cancel your subscription at any time, and you will continue to have access to all of your course materials until your expiry date. To cancel your subscription, go to the Billing page from your Account Dashboard and select the subscription to cancel from the My Subscriptions area. Once in the Subscription Details page, you can then choose to cancel your subscription from the Actions field. After your subscription expires, you will not longer have access to the course materials, including the downloadable Recipe Cards.
What payment methods do you accept? What currency is used?
We accept credit card payments through our secure online payment portal, Stripe. If you would like to discuss other payment options, please get in touch through our Contact Us page. All transactions are charged in US Dollars. Please note that because Skillwave is registered in Canada, we are required by Canada Revenue Agency to collect the 5% Goods & Services Tax (GST) on registrations made by Canadians.
What is your refund policy for this course?
We think you will love our training; however, if you are unsatisfied with the training for any reason, we offer a 14-day 100% money-back guarantee, as long as you have completed less than 25% of the course. All we ask in return is that you tell us why you were unsatisfied with the training. We do not offer refunds if you have completed over 25% of the course and/or it is more than 14 days after the purchase date.
Can an account be shared with or transferred to another user?
Logins, downloads, and other materials are for the exclusive use of the registered user only. Sharing of credentials is in violation of our site policies and may result in termination of product and/or site access without notice.
Arhamul Amin (verified owner) –
I liked learning about Power Query and VLOOKUPs. I also I loved the fact that we get to meet every now and then to ask questions not just related to the program but struggles with our own work as well.
Shannon (verified owner) –
I liked having the ability to listen to the lesson and then apply newly learned skills to practice spreadsheets provided. I also liked that I was allowed 1 year to complete the course. Ken Puls is a great instructor and incorporates humor to keep you engaged. The last Excel course I took was in the 90’s so I was shocked as to how much of Excel I had been under using. Thank you for opening my eyes to new possibilities and ways to improve data management and productivity.
Sylvia L. (verified owner) –
I liked the flexibility of watching the videos on my own time. Content was in easily digestible modules. I truly found this course life changing. I wish I had taken it sooner. The hours I have spent manually transforming data soon will be all gone. I have already started to use it before I even finished the course.
Jeff Becker (verified owner) –
I loved learning the capabilities of Excel. I had no idea you could do so much. I’m glad I had an opportunity to participate in the course.