Why is this course a subscription?
One of the key features of this course is that you get access to the online videos. At the end of the first 12 months you can continue to subscribe and keep these benefits, or you can cancel your subscription and end your participation at that time. You will receive an email about 4 weeks before your subscription is renewed so that you can choose to opt out if you want to.
If I get distracted, can I come back and do it later?
Definitely. This is a subscription based course, and gives you access to the online videos and practice exercises. You can do self-paced learning as per your convenience. You can renew your subscription to continue to have these benefits.
Is there a specific time to join the course?
No, you can register at any time. Your subscription is valid for one year from the purchase date, and you get immediate access to the on-demands videos and downloadable course materials.
How do I access the course materials? Are they downloadable?
The pre-recorded videos are streamed on-demand and may be watched as often as you like. However, they are not downloadable. The example files and handouts for the course are downloadable.
Where are the pre-recorded course videos hosted?
All the videos for the course are hosted on Vimeo. Please note that some networks block access to Vimeo, in which case the videos will not be watchable. You may want to double-check that your network allows access to Vimeo before registering to the course, to ensure that you will be able to see the videos.
How do I receive my Certificate of Completion?
After all the modules and lessons have been completed, you will be able to download the Certificate of Completion from the My Courses area of your Account Dashboard.
What support is included with the course? How do I ask questions?
All users with a current course subscription receive access to our private Discussion Forum, where they can ask questions related to the course materials, as well as how to apply those teachings to their own work. This forum is also intended to act as a place for students to practice their own learnings by helping others with those questions. While the focus of this forum is primarily aimed at allowing students to learn by helping each other, they are monitored by our course authors as well. For technical issues related to the site, course access, or other questions regarding your account, please get in touch through our Contact Us page.
How do I renew my subscription?
If you subscription is set to auto-renew, our system will automatically renew your subscription for another year on your renewal date using the billing information on file. If you subscription is set to manual renewal, our system will generate a manual invoice and email it to you on the renewal date. About a month (4 weeks) before your next renewal date, you will receive an email from us reminding you that the renewal is coming up and to confirm your billing details so your access is uninterrupted.
How do I cancel my subscription?
You may cancel your subscription at any time, and you will continue to have access to all of your course materials until your expiry date. To cancel your subscription, go to the Billing page from your Account Dashboard and select the subscription to cancel from the My Subscriptions area. Once in the Subscription Details page, you can then choose to cancel your subscription from the Actions field. After your subscription expires, you will not longer have access to the course materials, including the downloadable 'Supercharge Power BI' and 'Supercharge Excel' books.
What payment methods do you accept? What currency is used?
We accept credit card payments through our secure online payment portal, Stripe. If you would like to discuss other payment options, please get in touch through our Contact Us page. All transactions are charged in US Dollars. Please note that because Skillwave is registered in Canada, we are required by Canada Revenue Agency to collect the 5% Goods & Services Tax (GST) on registrations made by Canadians.
What is your refund policy for this course?
We think you will love our training; however, if you are unsatisfied with the training for any reason, we offer a 14-day 100% money-back guarantee, as long as you have completed less than 25% of the course. All we ask in return is that you tell us why you were unsatisfied with the training. We do not offer refunds if you have completed over 25% of the course and/or it is more than 14 days after the purchase date.
Can an account be shared with or transferred to another user?
Login credentials, downloads, and other course materials are for the exclusive use of the registered user only. Sharing of credentials is in violation of our site policies and may result in termination of product and/or site access without notice.
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