General

This site, https://skillwave.training, and all its sub-areas (hereafter referred to as the “Website”), is owned and operated in collaboration by Ken Puls and Matt Allington. Skillwave Training makes no representation or warranty that the information displayed on the website is appropriate or available for use in all jurisdictions.

The Website is not compatible with Internet Explorer and some pages may not load correctly with this browser. We recommend using another browser such as Chrome, Edge, or Safari for an optimal website experience.

All the videos for our courses are hosted on Vimeo. Please note that some networks and countries block access to Vimeo, in which case the videos will not be watchable. You may want to double-check that your network and country allows access to Vimeo before registering in a course to ensure that you will be able to see the videos.

Refund & Registration Transfer Policy

New Course Purchases

We think you will love our training. However, we recognize that sometimes a course is not right for where you are in your learning journey. Provided that you have completed less than 10% of the course and it is within 14 days of the purchase date, we will un-enroll you from the course and either:

  • Issue a credit note equal to your original purchase value which you can use to register in a more suitable course in the Skillwave course catalogue, OR
  • Defer your course enrollment data until you’ve had time to upskill to an appropriate level.

Note that this offer expires if you have completed more than 10% of the course and/or it is more than 14 days after the purchase date.

Logins, downloads, and other materials are for the exclusive use of the registered user only; registrations cannot be transferred to another user. Sharing of credentials is in violation of our site policies and may result in termination of product and/or site access without notice.

Course Subscription Renewals

For courses built on an annual subscription format, Skillwave provides the ability to opt-out of subscription renewals at any time. We also attempt to contact you 30 days and 2 days prior to your subscription renewal date (at the email address you provided during registration) with clear opt-out steps. As we are doing our due diligence to make sure you are not charged for a subscription you no longer use, we do not issue refunds on subscription renewals. However, if you contact us within 14 days, we will:

  • Un-enroll you from the current subscription, AND
  • Provide you with a coupon equal to your paid renewal fee which can be used towards the registration of a different course in our catalog.

Note that this offer expires if you do not contact us within 14 days of the renewal.

Digital Download Products

Refunds are not available on any digital download products once they are downloaded.

Foreign & Cross Border Transaction Fees

Skillwave Training is a division of Excelguru Consulting Inc, which is a Canadian company. However, all prices on the Skillwave Training website are in US dollars. We have tried our best to ensure that there are no extra charges for currency conversions, with a transactional flow that is USD from one end of the transaction to the other. (We use Stripe as our credit card processor, issue charges in US dollars, collect from Stripe in US dollars, and even deposit our funds into a US dollar bank account in a Canadian bank.)

Despite our efforts, some banks add a foreign or cross-border transaction fee with a purchase outside of their country. This decision to collect this fee and the amount charged is determined entirely by the individual bank, and there is no standard amount that a financial institution may charge. It is not a fee collected by Stripe or by Skillwave. Stripe has no way of knowing if a customer’s bank will charge the fee, or how much it will be, and we therefore cannot warn you if this may happen to you.

Skillwave is not responsible for any foreign transaction fees that a purchaser may incur. If you are unsure if your bank charges foreign or cross-border transaction fees, or if you would like to dispute a charge, please speak directly with your bank.

Acceptance of Terms of Service

Course registrations and/or digital download product purchases are copyright and sold to the named user specified at the time of the sale. Logins, downloads, and other materials are for the exclusive use of the registered users. Sharing of user credentials is not allowed and will result in the termination of site/product access.

Registration fees for courses grant the user unlimited access to all the course materials for the specified period of time as outlined on the specific course information page. Upon completion of the course(s) in which the user is registered, the user will be able to generate a Certificate of Completion for their records from within the completed course page.

Purchase of digital download products grants the user access to the existing product at the time of purchase; the user is not entitled to any updates or additions to the product. Purchase of a “subscription” product entitles the user access to the existing product at the time of purchase, plus any updates or additions to the product for as long as they are a subscriber. Upon cancellation of a product subscription, the user will not longer have access to the product.

Intellectual Property Rights

All intellectual property rights over the design, text, graphics, the selection and arrangement thereof and all software are subject to copyright of Skillwave Training unless otherwise indicated. All rights reserved Skillwave Training. This includes the Power Query Training logo (see image below), which is not the Microsoft logo for Power Query.

For avoidance of doubt, the Website and its contents and all personal comment and opinion published on this Website are owned by Skillwave Training and are subject to copyright.

The Website user may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, the contents of the website without Skillwave Training’s prior consent in writing.

These terms and conditions are not intended to grant Skillwave Training any right owned by third-party trademarks, patents, industrial designs, copyrights or goodwill and in connection with the website that are historically and legally the property of other companies or third-party vendors.

Disclaimer

The user of the Website accepts the fullest extent permitted by law, which is in no way responsible for any indirect, incidental, special, consequential, exemplary or punitive damages or any other damages, including but not limited to, damages for loss of profits or contracts, revenues or profits, goodwill, anticipated savings, data or other intangible losses caused to the user of the website or owned by the user of the website, either hardware or software, and if such loss is caused directly or indirectly.

Skillwave Training makes no representation or warranty of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services or related content on the Website for any purpose. We will endeavor to ensure that the Website is kept as secure as technically possible; however, we will not be held responsible for any loss (direct or indirect) incurred as a result of interference from third parties on the Website or “piracy”.

Contact

If the user of the Website has any questions or concerns regarding the Website, products or services of Skillwave Training, the User is invited to contact Skillwave Training through the Contact Us page of our website by email at info“at”skillwave.training or by mail at:

Skillwave Training (a division of Excelguru Consulting Inc.)
5161 Dunn Place
Nanaimo, BC
V9T 6S9
Canada